Terms + Conditions
YOUR DEPOSIT
Deposits are non-refundable and non-transferable. There are no exceptions to this policy, for any reason. Please consider your circumstances well before placing your deposit. Exchange rates are based on the standard rate the day transfer is made.
YOUR REMAINDER PAYMENT
Full amount is preferable and can be paid upon booking ~ otherwise payment plans can be arranged.
YOUR HEALTH
It is your responsibility to let our teachers know if you have any injuries and to be mindful at all times of your own body’s capability during any retreats. If you experience any injury or discomfort during any activity during the retreat, then please stop participating immediately.
It is also your responsibility to consult a doctor with an understanding of Yoga and fitness to check that you are sufficiently fit and healthy to undertake yoga classes and other physical activities that you may choose to do whilst on the retreat.
Please advise me of any mental or physical health conditions and dietary requirements before you book. If you have health conditions and dietary requirements that may be affected by the activities offered on our retreats we reserve the right, for your own wellbeing, to advise you to stop participating.
We ask that women who are 12 to 28 weeks pregnant provide a letter from their health practitioner specifying that they are fit to travel and able to engage in the activities that we provide.
ACKNOWLEDGMENT OF RISKS
You warrant that you are aware that all exercise and travel carries risks, and acknowledge you are participating willingly, and in knowledge of these risks.
You recognise that i am not able to provide you with medical advice, and that any information provided should be used as a guideline only. If you have any prior knowledge of health concerns or health risks, you acknowledge that it is your responsibility to seek clearance from a health care professional prior to attending any of my retreats.
INDEMNITY
You agree to fully indemnify without limitation any trainer(s), director(s) or contractor(s) against any injury, malpractice, mishap, or accident during any and all interactions with the business away from, or at the primary place of business for Chloe Knowlden Yoga.
PAYMENT POLICY
To reserve a spot on retreat, a non-refundable booking fee of £1000 per person is required upon booking. Payment of any outstanding sums owed (the balance) must be made before the specified payment due date for the retreat which you are booking. *Prices DO NOT include flights, transfers or travel insurance.
TRAVEL INSURANCE
We require that your travel insurance covers the activity of your retreat with us as well as unexpected cancellation, sickness, losses and all the usual risks.
It is your responsibility to organise suitable travel and health insurance. you acknowledge that Chloe Knowlden Yoga is not in the business of providing insurance products and cannot be held liable if your failure to arrange suitable insurance coverage leaves you exposed, medically, financially or otherwise.
You understand and acknowledge that it is a condition of booking that you must take out an adequate travel insurance policy that covers all items listed in the sample itinerary for your chosen retreat, as well as but not limited to, trip cancellation insurance, and any other activities that which may reasonably be undertaken during the course of your retreat. The policy and insurance coverage must be valid and in effect for the entire duration of your retreat.
You will be asked to email or bring your policy with you to the retreat in case of an emergency.
I strongly recommend that you purchase travel cancellation insurance to cover any possible loss. depending on the policy and conditions, travel cancellation insurance will pay for some or all cancellation fees. with most agencies, insurance must be purchased within 14 days of making your reservation.
EXCEPTIONS TO THIS POLICY CANNOT BE MADE FOR ANY REASON, EVER.
There is no cancellation nor refund for any reason including but not limited to natural disasters, acts of terrorism, pandemics, illness, health conditions, medical or personal or family or work emergencies, or change of mind. If you cannot reach the retreat or training due to unforeseen circumstances of any reason, including but not limited to strikes, travel bans, weather circumstances, and missed, delayed or canceled flights, retreat and training fees are unfortunately non-refundable and non-transferable. I strongly recommend purchasing travel cancellation insurance.
I reserve the right to remove a participant from the retreat if their behaviour is disruptive. In the event of such dismissal, any refunds will be at the sole discretion of Chloe Knowlden. No refunds will be made for travel, meal or accommodation packages booked.
CANCELLATIONS POLICY: GUEST CANCELLATIONS
If you need to cancel any retreat with Chloe Knowlden Yoga, cancellation fees will apply. Any notice of cancellation must be provided in writing.
Please refer to the following for a breakdown of applicable cancellation fees:
If you cancel 60 days or more before your start date, you will be refunded the full amount paid up to that date for your retreat. This excludes the deposit per person which is non-refundable
If you cancel between 30-60 days before your start date, you will be refunded 50% of any sums paid. This excludes the 25% deposit per person which is non-refundable
Cancellations less than 30 days before the start date of your escape are non-refundable and will result in a forfeit of any and all sums paid.
Due to our need to commit to accommodation and other arrangements in advance, exceptions to our policy cannot be made for any reason.
LATE ARRIVALS/EARLY DEPARTURES
I do not offer credit for arriving late to any retreat or departing early.
CANCELLATION POLICY: CANCELLATIONS MADE BY US
If for any reason Chloe Knowlden Yoga has to cancel or change the start date of any retreat, for any reason whatsoever, you’re entitled to transfer the sums paid to another retreat trip (either scheduled or at some future time within the next two (2) years) to be used as credit.
Alternatively, you may request a refund of payments made by you to Chloe Knowlden Yoga, which will be accommodated for insofar as is possible, taking into consideration any non-retrievable costs to which we committed in anticipation of your retreat.
Chloe Knowlden Yoga is not responsible for your expenses incurred in preparation for any cancelled retreats such as other accommodation, airline tickets, loss of work, and/or other costs associated with preparing for your trip.
THIRD PARTIES
Chloe Knowlden Yoga holds no responsibility for the actions or omissions of third parties or independent contractors, including in the event that they modify the nature of a service on a retreat as compared with the advertised nature of the service.
Further, Chloe Knowlden Yoga accepts no responsibility for delayed, missed or cancelled flights, buses, ferries, transfers, or any other modes of transportation required by you to get to your accommodation, or any other activity or event in connection with or relating to your retreat.
GENERAL WAIVER
You agree to sign a waiver with Chloe Knowlden Yoga, at least 30 days before your retreat start date.
You acknowledge that during any trip with Chloe Knowlden Yoga, you participate voluntarily in any and all activities arranged, and insofar as is legally permissible, you surrender your right to any cause of action against Chloe Knowlden Yoga, their agents, contractor’s, employee’s and directors, arising from any loss or damage to any person or property that occurs during a Chloe Knowlden Yoga trip, up to and including death.
All health issues including allergies MUST be disclosed at the time of booking.
This retreat is not suitable for children under the age of 18 years or for people with physical disabilities that cannot take care or responsibility for themselves as we do not have the resources or expertise.
EXCLUSIONS
All information provided on the website and any written and verbal form of correspondence is correct at the time of publication. However, due to mechanical faults, weather conditions, or what insurers call ‘acts of god’, some amenities may be temporarily unavailable. Very occasionally, we may have to vary the advertised programme due to staff sickness or other unforeseen problems, in which case we will always try to provide an equivalent replacement.
CLASSES
In the event Chloe Knowlden becomes injured, ill or any emergency situation that forces her to leave the retreat, then this may impact on the retreat plan, in terms of the Yoga or fitness classes or talks being cancelled. We will do whatever we can to adapt to the situation and reduce the impact this may have on your retreat experience; however we may not be able to get a substitute teacher out. The retreat will continue to run however things will be adjusted to reflect the situation. there will be no refunds or compensation to reflect the change in situation.
CHLOE KNOWLDEN YOGA WILL NOT ACCEPT LIABILITY FOR
Any of the above events, or others beyond our control.
Loss, injury, or damage (to you) or your personal property.
Physical, medical or psychiatric conditions developing during or after your retreat.
Check that your holiday insurance policy covers these and other contingencies.
PHOTO/VIDEO RELEASE
You hereby grant to Chloe Knowlden Yoga has the absolute and irrevocable right, and unrestricted permissions to use photographic portraits/images/videos in which you feature that are taken during the retreat to use/republish/copyright, etc. for commercial use in association with retreat. You hereby release and discharge Chloe Knowlden Yoga from any and all claims and demands arising out of or in connection with the use of the photographs and video footage, including without limitation any and all claims for libel or invasion of privacy.
By booking any retreat with chloe knowlden yoga, you agree to be bound by and adhere to all policies and rules.
COMPLAINTS
I’m confident that you will not find cause for concern during your retreat. If you feel that a complaint is warranted you must raise the issue directly with Chloe Knowlden directly. Any retrospective complaint must be made in writing to Chloe Knowlden Yoga within 14 days of the end of your retreat.
PRIVACY POLICY
I do not store credit card details nor do we share customer details with any 3rd parties. Any personal information that you provide to us will be used only for the service you requested. We do not automatically capture or store personal data from visitors to the site, except to log the user’s IP address and session information such as the duration of the visit to the site and the nature of the browser used. This information is used only for administration of the site system and in the compilation of statistics used by us to assess the use of the site. This privacy policy does not cover the links within this site linking to other sites.
This contract is entered into under the laws of the United Kingdom and in agreeing to these terms and condition you are doing so on behalf of yourself and any other parties included in your booking.
For more information or any specific questions, please email me at chloeknowldenyoga@gmail.com
Thank you for understanding and respecting Chloe Knowlden Yoga’s policies.